Japan, the group’s most important country at 42% of group revenue, enjoyed a strong
Q325 with organic net revenue growth of 9.9%, with both net revenue and underlying
operating profit reaching record highs. This strong performance is driven by Integrated Growth Solutions that are central to servicing Dentsu’s clients in all geographies. Q325 marked the
10th consecutive quarter of positive growth in Japan and the fourth consecutive quarter
of organic growth of 5% or more. The growth reflects strength in all domains, including
Business Transformation (BX) and Digital Transformation (DX) as well as its ability
to integrate its solutions as the key to its success. Internet media led, with double-digit
growth for the seventh consecutive quarter, driven by both expansion of business from
existing clients and from new client wins. Sports events and TV media, which increased
for the first time this fiscal year, also contributed to Japan's performance. The
increase in net revenue more than offset the growth in staff costs from expanding
headcount ahead of expected future growth, resulting in a higher operating margin
of 24.4%, continuing the trend of year-on-year improvements in the margin.
In the Americas, which accounted for 28% of the group's net revenue, organic growth
in Q325 declined by 3.4%, which was generally in line with management’s expectations
from August. By business domain, Customer Experience Management (CXM) was relatively
stable while continuing to face challenging business conditions, as was Media, while
Creative saw negative growth due to client losses and lower spend per client. Control
of operating expenses led to the operating margin increasing to 24.8% from 21.1% in
Q324. For 9M25, the organic net revenue decline of 3.4% was consistent with H125 and
the operating margin was 22.7%.
Europe, the Middle East and Africa’s (EMEA’s) organic decline in net revenue in Q325
of 1.1% was relatively consistent with the 2.4% decline reported in H125 and broadly
in line with management’s expectations from August. By business domain, Media remained
stable but CXM and Creative continued to be weak. By country, Spain recorded positive
growth in all business domains, maintaining its mid-single-digit organic growth, but
the UK continued to face challenges in CXM and Italy was weak due to client losses
in the previous year. The underlying operating margin increased from 11.6% in Q324
to 13.7% in Q325.
APAC was the weakest region again in Q325 with an organic revenue decline of 12.5%,
below management’s expectations for the period. By business domain, CXM and Creative
continued to struggle with double-digit declines, while Media remained stable. India
and Thailand demonstrated the best rates of growth, with the latter maintaining favourable
momentum and a high market share. While Australia was highlighted as a market that
continues to face difficulties, with double-digit organic declines, a number of the
other large markets in the region such as China and Singapore continued to decline.
Despite continued efforts to control SG&A expenses, the region continued to report
an underlying operating loss, although its negative margin improved year-on-year.
Encouraging new client wins
Dentsu’s international business won a number of important new clients in Q325, including
Vodafone and BMW in EMEA; Carlsberg Britvic and VodafoneThree in the UK; Hy-Vee in
the United States; and COS in APAC.
Dentsu is working on advancing its Media++ Strategy in its international business,
which is designed to drive growth by integrating Media with CXM, Creative and data
and technology, while elevating the core value of media services by using the power
of AI, data and new insights to deliver greater added value. The Vodafone and BMW
new account wins in EMEA in Q325 are evidence of progress with the strategy.