Products
From a product perspective, management believes TPT’s market leadership in hard wall
and floor coverings (and related products) is due to having the most extensive range
of tiles. For example, within the Topps Tiles branded stores there are around 2,000
stock-keeping units (SKUs), which are mostly exclusive to the company and are refreshed
more regularly than its competitors.
Management aims to offer high-quality products that are innovative and exclusive to
TPT. In FY24, 80% of the ranges sold were either own-brand products or exclusive to
the company.
According to management, TPT’s product innovation credentials stem from the company’s
strong relationships with its suppliers as it works collaboratively to develop its
own-brand and exclusive products. TPT shares insights on new customer trends and ideas
and the suppliers provide the technical knowledge and production capability. The company
has been proactive in leading many manufacturing and design innovations in the tile
market. For the new product categories, management has either sourced product ranges
or established supplier relationships.
In TPT’s core categories, there are around 20 long-term strategic partners, from which
the company sources around two-thirds of its tiles every year. It also has relationships
with more than 100 other tile suppliers. The new categories can be sourced from existing
suppliers or from suppliers with which TPT had a historical relationship.
TPT currently sources globally. Historically, the most significant countries have
included Spain, Italy, Turkey and Brazil, but sourcing naturally moves to take advantage
of the suppliers’ abilities and regional changes in costs. In recent years, supply
from Egypt and India has increased as management sought countries less exposed to
input cost pressures like gas, which is a significant cost in the manufacture of tiles.
The strategic supplier base accounted for 63% of purchases in FY24.
As most tiles sold in the UK are imported, TPT and all the other retailers are exposed
to changes in FX rates relative to sterling. TPT manages its euro and US dollar exposure
by purchasing forward FX contracts for its expected purchases in six months’ time.
As already mentioned, TPT’s addressable market increased by 75%, from £1.2bn to £2.1bn,
by expanding into hard wall and floor surface coverings and related products. This
acknowledges changes in customer behaviour and new product categories introduced in
recent years following M&A. TPT’s more traditional core products, such as ceramic
tiles, are being used in more ways inside and outside the house and homeowners are
choosing hard surfaces across more of the home at the expense of carpets. The majority
of the product categories are new to TPT, but some were being sold in small quantities
already.
Operational and digital excellence
Supporting Mission 365 are internal investment and operational changes required to
generate incremental revenue and profit growth. From an infrastructure perspective,
these include a three-year investment programme from FY25 in a new enterprise resource
planning (ERP) system, warehouse management and store systems, a customer engagement
platform and trade app, as well as supply chain infrastructure (ie warehousing). In
addition to the investment in infrastructure, management will increase its investment
in marketing and new skills, including specialist central roles.
Environmental
TPT’s Environmental Leadership ambition, to be carbon balanced by 2030, was established
with FY21’s results.