What does the new mid-term management plan entail?
Why is a new plan needed?
The competitive landscape for marketing services has shifted, with the biggest peers
benefiting from their scale. Major tech companies and consultants have also been expanding
their reach into areas that would traditionally have been serviced by the main group
of holding companies in the sector: Publicis, Omnicom, WPP, Interpublic, Havas and
Dentsu itself. With the acceleration of the development and implementation of AI-based
solutions, very deep pockets are needed to stay at the forefront.
Dentsu’s earlier growth was heavily predicated on M&A to expand the group’s capabilities
and geographic reach. While some of these deals have proved effective, particularly
the purchase of Merkle, integration has not been a strength, meaning that the full
potential benefits have not flowed through and inefficiencies abound. As described
above, there has already been an extensive period of reshaping the business. The messaging
now is that this has not been sufficiently swift or rigorous. A great deal of effort
has been expended on reducing the number of brands and legal entities. Across FY20–24,
a total of ¥152.5bn has been spent on restructuring and a further ¥489.5bn as impairment
losses. Despite this, the group still consists of a complex matrix of practices and
regions, encouraging siloed mindsets, which management and this plan are addressing.
The objective is to restore profitability and competitiveness in the international
business, which in turn will improve the health of the group balance sheet. The initial
phase involves ‘re-evaluating underperforming businesses’ and ‘rebuilding the foundations
of the business’.
Re-evaluating underperforming businesses realistically relates only to the international businesses. They could be underperforming
because of their markets or because they simply have not delivered in the way that
was expected when they were bought. So, what constitutes an underperforming market?
This is clearly defined as one where investments of at least ¥10bn have been made
(although the timescale is not defined) and where losses have been generated in two
or more consecutive years. The group’s financial reporting is not sufficiently granular
for us to identify these markets with any degree of certainty and there are obvious
sensitivities to public disclosure ahead of the internal communications. It also may
be misleading to draw conclusions from those markets that have shown organic revenue
retrenchment over recent reporting periods. The Chinese business, for example, services
many Japanese clients.
What might fall under the ‘underperforming entities’ category? The wording used refers
to recent M&A targets that have not met the acquisition plan’s targets. Across FY22–23,
a total of c ¥200bn was spent on 11 completed acquisitions (excluding minority investments).
This was across all four regions, with 29% spent in Japan, 31% in the Americas, 28%
in EMEA and 12% in APAC.
The goal of this exercise is that at the end of the period, no geographic markets should be
operating at a loss and that the international business as a whole should be contributing
to increasing shareholder value by the end of FY26, as well as that, by the end of
the following year, all four regions of the group should be achieving that objective.
The second element of the plan is described as ‘rebuilding the foundations’, which
targets cost savings of up to ¥50bn in FY27 over FY24, equivalent to a reduction of
4.7% in group selling, general and administrative expenses. The first element of this
is in terms of the global headquarters. Historically, head office functions have been
carried out in Tokyo and in London, reflecting the earlier division of the group between
the domestic and the international operations, with London having been the home of
Aegis, which was bought for £3.2bn in 2012 (completed 2013). With the One dentsu operating
model, there is a degree of duplication of function, particularly regarding teams
handling elements such as finance, human resources, legal and IT. Alongside this reorganisation,
the role of the regional headquarters will also be re-evaluated to see what functions
are best devolved and what is more efficiently handled from the centre.
Beyond the simplification of front, middle and back office structures, Denstu’s management
is also indicating that greater efficiency can be achieved for the group through standardisation
and automation (including the use of AI).