Expert System has developed and patented an AI-based technology platform that extracts useful information from unstructured text using a unique mix of natural language understanding and machine learning algorithms and applies it to verticals such as enterprise search, customer experience management and big data analytics. As a leader in the natural language understanding sector, Expert System works with global businesses such as AXA XL, Lloyd’s of London, Zurich Insurance Group, Generali, Bayer, Bloomberg BNA, BNP Paribas, Rabobank, Dow Jones, Gannett, IMF and Ebsco.
In this interview, Expert System’s CEO Walt Mayo outlines the company’s new five-year strategic plan. He explains how the company is developing its technology platform to address a wider market, providing a simpler way for users to apply artificial intelligence to natural language processing and understanding. Co-founder and CTO Marco Varone describes Expert System’s technology in more depth, outlines the key development milestones and explains how the company plans to grow awareness and adoption of the new SaaS platform. Walt summarises the investment required to execute the plan and how the company plans to fund this. Finally, he outlines the targeted progression in revenues between now and 2024, highlighting the growing contribution from the US.