Expert.ai has developed and patented an AI-based technology for language understanding. Its unique hybrid approach combines symbolic human-like comprehension and machine learning to transform information-intensive processes into practical knowledge. Expert.ai applies its technology to verticals such as enterprise search, customer experience management and big data analytics, providing the insight required to improve decision making throughout organisations. The expert.ai brand is owned by Expert System (EXSY:MIL), which has cemented itself at the forefront of natural language solutions and works with global businesses such as AXA XL, Zurich Insurance Group, Generali, The Associated Press, Bloomberg INDG, BNP Paribas, Rabobank, Dow Jones, Gannett and EBSCO.
In this interview, expert.ai’s CEO Walt Mayo gives an update on the company’s recent FY20 results. He discusses the technology that is being developed as part of the company’s Path to Lead five-year strategy and outlines how the company expects to commercialise it. He discusses the wider natural language understanding/processing (NLU/NLP) market, highlighting recent M&A activity. Finally, he outlines the key milestones the company is targeting over the next 12 months.