PCI-PAL — Securing contact centre payments

09/09/2025

PCI Pal is a provider of cloud-based secure payment technology to the business communications market. The company has grown annual recurring revenue (ARR) at a fast pace over the last five years, helped by its channel-first strategy. After several years fighting patent litigation, which was ultimately resolved in PCI Pal’s favour in June 2024, the company is accelerating the pace of investment to drive ARR growth. The two areas for additional investment are marketing, both general and product related, to drive deeper engagement with key partners and attract more direct enterprise business; and product development to support the company’s plans to expand the product range and increase net revenue retention. Our ARR forecasts are in line with PCI Pal’s growth targets (18–20% to FY27 and beyond). We forecast a drop in EBITDA margins in FY26 to 2.8% as the extra investment is made, growing to 8.2% in FY27.

PCI-PAL — Targeting the next stage of growth

29/07/2025

Alongside its year-end trading update, PCI-PAL announced that it has put in place a new strategic plan to drive the growth of the business. FY25 revenue grew 25% y-o-y and both revenue and adjusted PBT were in line with consensus. Annual recurring revenue (ARR) was 25% higher y-o-y and to support growth at 18–20% per year over the next three years, the company intends to increase investment in marketing and product development as well as continuing to expand and support its partner ecosystem.

PCI-PAL – executive interview

29/07/2025

In this interview, James Barham, CEO of PCI-PAL, provides an overview of the business and highlights from its recent trading update. He explains the rationale behind the updated three-year strategic plan, discussing PCI-PAL’s growth targets and planned investment to achieve them. He outlines the company’s approach to product development and its channel and direct sales strategies. He concludes by summarising the key performance indicators for investors to track the company’s progress. PCI-PAL is a global cloud provider of secure payment solutions for business communications.